123Dentist launches Clinic Leadership Program to create career pathways for and support growth of Office Managers

123Dentist has launched the Clinic Leadership Program, a training and professional development initiative that helps Office Managers across its network of 450+ clinics build new skills, advance their careers, and lead with confidence.

The program includes virtual and in-person courses that provide hands-on guidance to improve day-to-day operations and build strong clinic teams—resulting in better, more consistent patient care. It is offered free of charge to Office Managers within the 123Dentist network.

123Dentist is one of the first dental support organizations in Canada to offer an ongoing program dedicated specifically to the growth and career development of Office Managers. This initiative reinforces the company’s commitment to elevating dentistry by strengthening how dental professionals build their careers.

“The 123Dentist Clinic Leadership Program is an investment in our Office Managers. It creates clearer career pathways and new opportunities for these important members of our team to continue growing within our network,” says Jeff Leger, CEO of 123Dentist. “By bringing Office Managers together, we’re also building a community where leaders can connect, collaborate, and learn from one another.”

“Our Office Managers play an essential role in our clinics and help ensure the best possible experience for our patients,” adds Dr. Chandan Advani, Chief Dental Officer at 123Dentist. “We’re proud to offer this program, which helps them strengthen their existing skills while expanding their knowledge and expertise in key areas for professional growth.”

Built on Feedback and the Success of Existing Workshops

The courses within the Clinic Leadership Program were developed based on feedback from Office Managers. They focus on practical skills such as hiring and managing strong teams, communicating confidently with patients, and supporting dentists in treatment planning.

The program builds on the success of 123Dentist’s Office Managers Essentials workshop, which more than 300 Office Managers have completed since fall 2025.

During these sessions, participants learn the fundamentals of running a successful dental clinic day to day. They leave with a practical playbook of clear strategies, processes, and actions they can implement immediately to improve operations and patient care.

“It was the most role-specific and immediately applicable training I’ve experienced,” says Quincy, Treatment Coordinator at Luxe Dental in Saint John, NB. “It truly reflected the realities of our role and provided tools I could use right away. I left feeling supported, less alone in daily challenges, and grateful to have a network I can rely on for advice and perspective.”

“It was a fantastic opportunity for Office Managers to connect and collaborate. I really appreciated the experience and would love to participate in more,” adds Ainslie, Office Manager at Max Dental and Olympic Village Dental in Vancouver, BC.

123Dentist will continue to gather feedback from Office Managers to ensure the Clinic Leadership Program continues to meet their needs across Canada.